- #THE SCOOP N SCOOTERY DRIVERS#
- #THE SCOOP N SCOOTERY DRIVER#
- #THE SCOOP N SCOOTERY PRO#
- #THE SCOOP N SCOOTERY TRIAL#
The shop is a year old, while the delivery service has existed since 2013. The Scoop N Scootery also operates a storefront on Massachusetts Avenue in downtown Arlington, open until 2 AM on most nights for those late evening ice cream cravings.
#THE SCOOP N SCOOTERY TRIAL#
Through trial and error, we learned about ice cream consistency, temperature fluctuations, humidity and the ideal method to maintain ice cream sundaes throughout the delivery process."
#THE SCOOP N SCOOTERY DRIVERS#
"We have a fleet of drivers with medical grade freezers so all sundaes will arrive quickly in perfect condition. "Design your sundae from the comfort of your home or choose one of our signature sundaes and get it delivered," owner Austin Crittenden said. Somerville-based The Scoop N Scootery may just be the first ice cream and frozen yogurt delivery service in the Boston area, bringing sundaes directly to your doorstop as late as 2 AM, without the fear of melting. But ice cream has always been off limits, until now. You can have just about any kind of food delivered to your door these days: pizza, wraps, and ethnic dishes, to name a few. With this model, instead of waiting 60 minutes for your ice cream, it’s more likely that you’ll be waiting around 35 minutes or less.The Scoop N Scootery's Cool Concept: Door-To-Door Ice Cream Delivery By putting guidelines in place that strive to have drivers depart the truck every 30 minutes during off peak and 15 minutes during peak intervals, we were able to project a 54% improvement in ice cream idle time and 39% improvement in total customer wait time. As soon as the owner is forced to multitask between walk ups and online orders he loses sight of servicing the customers which are not in front of him and average wait times increase by 20-25 minutes during the rest of the peak period. While orders placed within the 6:00-9:00 time frame have a relatively consistent wait time, as walk up orders increase at the end of the peak time frame, the efficiencies of the delivery process breakdown. This line depicts the linear view of how this erratic delivery cadence impacts the variance of wait times.
#THE SCOOP N SCOOTERY DRIVER#
Anecdotally, there was one instance during observation where both drivers were coming and going at about the same time-if you were the first person to place an order after the driver left you could be waiting upwards of 80 minutes for your ice cream which is a far cry from the 30 minutes they boast on their website. Even with two drivers during peak times, average total wait time for customers averaged about an hour and sundaes were idling in the truck for an average of 20 minutes after assembly and before they were taken by the driver to be delivered. As soon as the driver returns, Austin hands him however many orders are completed at that very moment and sends him on his way.
#THE SCOOP N SCOOTERY PRO#
Speedline LiveMaps Lavu BestRoute Pro Road Warrior Delivery Droid Promotional materials for repeat business Route optimization app for delivery drivers 40% will arrive on time during peak times Number of orders Current Wait Time Optimized Wait Time O 15 minutes for two drivers at peak times
Drivers should leave at predetermined intervals Focus of current model leads to unforeseen inefficiencies SundaeAssembly Process Cycle time: 146 seconds/unit SundaesOrderto Delivery Throughput time: 3603 seconds (2.65 order per delivery) 38 deliveries/day/person The Scoop n' Scootery - It's all about the delivery